FAQ

Countermeasures to prevent the spread of Novel Coronavirus (COVID-19)

Q

What measures are being taken to prevent the spread of COVID-19?

A

<Request to Visitors>
- Please refrain from attending the event if you have a fever of 37.5°C or higher or if you are not feeling well.
- Please sanitise your hands when entering the venue.
- Please wear a mask when entering the venue, and at all times when not consuming food or beverages.

<Preventative Measure at the Venue> - Event management staff and personnle are required to check their temperature at home every day before coming to work, follow COVID-19 protocols, and take good care of their health.
- Staff will wash and sanitise their hands, regularly gargle, and wear masks when serving customers.
- Staff will sanitise the food and beverage tables.
- Staff will sanitise areas of the venue that come into frequent contact with the public (e.g. hand basins, counters, tables, etc...).
- When handling money and other items, coin trays will be used as much as possible to avoid direct contact with the customer's hands.

About Coming to the Event

Q

Is there parking available?

A

There is no parking at the Yoyogi Gymnasium. Please use a nearby car park or use public transport.

Q

Is there an entrance fee?

A

Admission is free and everyone is welcome. However, there is a charge for food and drink. For more information, see 'Sake and Food Purchases & Official Event Sake Glass'.

Q

Is the venue for CRAFT SAKE WEEKEND 2022 at J-WAVE INSPIRE TOKYO indoors?

A

The venue is an outdoor event space and there is no roof; there are tents in the dining space of the CRAFT SAKE WEEKEND 2022 area.

Q

Is it cancelled in case of rain?

A

The event will take place rain or shine, but will be cancelled if the safety of the venue cannot be assured due to inclement weather. In the unlikely event of cancellation, an announcement will be made on our official website.

Q

Can I reserve a seat?

A

Reservations are not accepted. Please refrain from taking up excessive space. Please note that if you leave any plates, glasses or utensils unattended on your table, staff may clear them away.

Q

Can I bring food and drink into the venue?

A

The use of tables at the venue is limited to those who have purchased food and beverages at INSPIRE TOKYO. Water is sold at the NIHONMONO KITCHEN near the sake booth. Please refrain from bringing any drinks in plastic bottles, cans, etc.. into the venue.

Q

Are there any entry restrictions during busy times?

A

There is no admission limit, but depending on the day of the week and time of day, it may take some time to secure a seat. In addition, the quantity of starter sets as well as the sake and food served at the event are limited. Please note that they may sell out.
Pre-purchasing a starter set online will ensure you can purchase sake and food relatively smoothly at the event.

Q

Can I bring my children?

A

Children are welcome at the venue. Water and soft drinks are available at the venue.

Q

Are pets allowed?

A

Pets are not allowed in the food and beverage areas for hygiene reasons, but this does not apply to those with assistance dogs.

Q

Are wheelchairs and pushchairs allowed?

A

Yes, wheelchairs and pushchairs are allowed.

Q

Are drinks other than sake available?

A

Water, Japanese tea and other soft drinks are available at the venue for a fee.

Q

I don't drink alcohol, can I just have the food?

A

Guests that only wish to enjoy the food are welcome. No drinking vessels are required, so you only need to purchase extra coins instead of the starter set.

Pre-purchase of Starter Sets

Q

What is a 'starter set'?

A

The set includes 11 special coins needed to purchase sake and food at the venue and an official event sake glass into which the sake is poured.

Q

Can I pre-purchase a starter set?

A

Yes. We highly recommend pre-purchasing a starter set, as you may be refused entry if they have sold out on the day of the event.
▼ Pre-purchase a start set via the link below:
NIHONMONO STORE

Q

If I pre-purchase a starter set, is there a specific date I have to use it?

A

No date is specified. After pre-purchasing your starter set, please exchange your receipt for a starter set at the 'Coin Sales Booth' at the venue on the date of your desired visit.
Please be assured that even if the starter sets are sold out on the day of your visit, all pre-purchased sets will be kept at the 'Coin Sales Booth' until claimed.

Q

Can I get a refund for a starter set I have purchased?

A

We do not offer refunds on purchased starter sets.

Q

I have not purchased the starter set in advance. Can I participate if I go directly to the venue on the day of the event?

A

Of course you can. Please purchase coins on the day at the 'Coin Sales Booth' at the venue. In addition to cash, credit cards and various e-money options are also accepted. Please note that the starter sets are limited in number and may sell out.

Q

Can I pre-purchase additional coins?

A

Additional coins are not sold in advance. Please purchase them on the day at the venue.

Q

I need a receipt, can you issue one?

A

Receipts can be issued. Please ask the staff at the 'Coin Sales Booth'.

Sake and Food Purchases & Official Event Sake Glass

Q

Can I buy sake and food with cash?

A

Cash is not accepted. All food and beverages sold at the Sake Booth/NIHONMONO KITCHEN will only be sold in exchange for dedicated event coins.

Q

Can I use credit cards or electronic money to purchase additional coins?

A

Yes, cash, credit cards and e-money are accepted. You can purchase extra coins at the 'Coin Sales Booth' and from sales staff circulating around venue.

Q

Can I get a refund for excess coins?

A

Surplus coins cannot be exchanged for cash or refunded.

Q

Can I use my extra coins next year?

A

The coins you have purchased are only valid for this event. Please try to use them up during the event.

Q

Can I use official sake glasses purchased at previous CRAFT SAKE WEEK (CSW) events again this year?

A

No. Sake glasses from previous CSWs are not accepted; please purchase a starter set in order to get the sake glass used exclusively at CRAFT SAKE WEEKEND 2022.

Q

Are the official CSW-exclusive sake glasses available on a deposit basis?

A

No, but official event sake glasses can be purchased and re-used during CRAFT SAKE WEEKEND 2022 (Sept 17th~19th), so please take them home with you and bring them back for use on your second and subsequent visits. You only need to purchase additional coins to enjoy the event.

Q

Can I bring and use my own sake glass?

A

No. You cannot use any vessels other than the event's official sake glasses. Please purchase a starter set.

Q

I only want to buy an official CSW sake glass. Where can I buy them?

A

They are available at the NIHONMONO STORE booth.

Q

How can I wash/rinse out my my sake glass at the event?

A

Please use the basins at the'Handwashing Area' at the venue.

Q

Do I have to buy one sake glass per person for use at the event?

A

As a rule, please buy one official sake glass per person. Please also refrain from sharing glasses or passing drinks around for health and hygiene reasons, such as preventing the spread of COVID-19.

Q

I have broken my event sake glass. Can I get a refund or replacement?

A

Please note that no refunds or exchanges will be made for damaged or lost event sake glasses.

Q

Can I specify the number of additional coins I want to buy?

A

Additional coins are sold in units of 10, 20 or 35 coins only. Coins can not be purchased in any other quantities.

Q

Can I buy bottles of sake at the venue as souvenirs?

A

No bottles of sake will be sold at the venue, but there will be a raffle for limited edition sake, which only event attendees can participate in. Details will be announced on the Sakenomy app's website and social media. Please follow Sakenomy on Instagram, Facebook and Twitter, or check the website via the link below, for more information.
▼Sakenomy
https://www.sakenomy.jp/

About the Venue

Q

Where are the toilets located?

A

INSPIRE TOKYO stage ticket holders can use the toilets in the Yoyogi Gymnasium. Restrooms are also available in the outer perimeter area, so please check the venue map or the ask a staff member for directions.

Q

Where can I find drinking water?

A

Drinking water is available for purchase at the NIHONMONO KITCHEN.

Q

Are there any smoking areas?

A

Smoking is not permitted in the food and drink areas. The venue has smoking areas for tabacco and e-cigarettes near the Harajuku and South gates.

Q

What should I do if I feel unwell?

A

Please immediately inform a member of staff. They will direct you to the first aid room in Gymnasium 1.。

Q

Is there any childcare service on site?

A

Please note that there is no childcare service available.

Q

What is the seating capacity of the venue?

A

The venue has 6 low tables (48 seats) for seating and 14 high tables for standing. Please use the tables in a friendly and considerate manner.

Q

What should I do if I have any questions or problems?

A

Please contact the nearest staff member.

Q

Until what time are sake and food served?

A

Last orders are taken at 20:00, and sales of food and sake will stop at 20:30 sharp. However, please note that stock may run out before last orders.

Others

Q

I want to exhibit at CRAFT SAKE WEEK.

A

Please contact the organiser (JAPAN CRAFT SAKE COMPANY).

Q

I have lost something, who do I contact?

A

Please speak to a nearby staff member, who will check with the INSPIRE TOKYO event management HQ.